What is e-911 and how does it work on VoIP

IMPORTANT 9-1-1 INFORMATION

We want to make sure that you are aware of important differences in the way 9-1-1 service operates with a VoIP phone when compared with traditional telephone service. Here’s what you need to keep in mind:

Differences between traditional 9-1-1 service and VoIP phone 9-1-1

With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.

Remember to provide your location

Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 9-1-1. Do not risk sending police or ambulance services to the wrong location.

Be prepared during any service interruption

VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.

Do not disconnect

Until you are told to do so by an emergency dispatcher, do not disconnect your 9-1-1 call. If you are inadvertently disconnected, call back immediately.

Limitations of Liability

Service Interruptions and Disruptions

Dot Internet Solutions Inc. shall not be liable for any service interruptions or disruptions of the VoIP services, whether caused by factors within or beyond Dot Internet Solutions Inc.’s control, including but not limited to network outages, power failures, or technical malfunctions.

Indirect and Consequential Damages

In no event shall Dot Internet Solutions Inc. be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of revenue, profits, or business opportunities, even if Dot Internet Solutions Inc. has been advised of the possibility of such damages.

Total Liability

  1. Service Interruptions and Disruptions
    • Dot Internet Solutions Inc. shall not be liable for any service interruptions or disruptions of the VoIP services, whether caused by factors within or beyond Dot Internet Solutions Inc.’s control, including but not limited to network outages, power failures, or technical malfunctions.
  2. Indirect and Consequential Damages
    • In no event shall Dot Internet Solutions Inc. be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of revenue, profits, or business opportunities, even if Dot Internet Solutions Inc. has been advised of the possibility of such damages.
  3. Total Liability
    • Dot Internet Solutions Inc.’s total liability under or in connection with the VoIP services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by the customer to Dot Internet Solutions Inc. for the VoIP services during the twelve (12) months immediately preceding the event giving rise to the claim.
  4. No Warranties
    • The VoIP services are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Dot Internet Solutions Inc. does not warrant that the VoIP services will be uninterrupted, error-free, or completely secure.
  5. Force Majeure
    • Dot Internet Solutions Inc. shall not be liable for any delay or failure in performance due to events outside the reasonable control of Dot Internet Solutions Inc., including but not limited to acts of God, war, natural disasters, government action, or labour strikes.
  6. Customer’s Responsibilities
    • The customer acknowledges and agrees that it is solely responsible for the security and integrity of its network and data, and for maintaining appropriate backup and recovery procedures. Dot Internet Solutions Inc. shall not be liable for any loss or corruption of data or any security breaches affecting the customer’s network.
  7. Third-Party Services
    • Dot Internet Solutions Inc. shall not be liable for any acts or omissions of third-party service providers or for any issues arising from the integration of the VoIP services with third-party products or services.
  8. Compliance with Laws
    • The customer is responsible for ensuring that its use of the VoIP services complies with all applicable laws and regulations. Dot Internet Solutions Inc. shall not be liable for any fines, penalties, or other legal or regulatory actions arising from the customer’s use of the VoIP services.

By using Dot Internet Solutions Inc.’s VoIP services, the customer acknowledges that they have read, understood, and agree to be bound by these limitations of liability.