Knowledge Base

Email setup

Step-by-step guides for setting up your Dot Inc. email on your phone, Mac or PC.

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Choose your device or app

Email settings

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iPhone and iPad

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Apple Mail on Mac

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Outlook for Windows (new)

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Outlook Classic

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Outlook for Mac

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Email settings at a glance

You’ll need these settings for any email app. Replace yourdomain.com with your own domain.

Incoming mail

Account type IMAP (recommended, keeps mail in sync across devices) or POP3
Server mail.yourdomain.com
IMAP port 993 with SSL/TLS
POP3 port 995 with SSL/TLS

Outgoing mail (SMTP)

Server mail.yourdomain.com
Port 587 with STARTTLS
(or 465 with SSL/TLS)
Authentication On, same as incoming
Username Your full email address
Username Your full email address, e.g. you@yourdomain.com
Password The password for that mailbox
Secure Password Authentication (SPA) Leave off
Tip: If your app shows a certificate warning for mail.yourdomain.com, contact us and we’ll give you the secure server name to use instead.

iPhone and iPad

  1. 1Open Settings and tap Apps → Mail (on older iOS versions, tap Mail).
  2. 2Tap Mail Accounts → Add Account → Other → Add Mail Account.
  3. 3Enter your name, email address, password and a description, then tap Next.
  4. 4Choose IMAP (recommended) or POP.
  5. 5Under Incoming Mail Server and Outgoing Mail Server, enter mail.yourdomain.com as the host name, your full email address as the user name, and your password.
  6. 6Tap Next, wait for the account to verify, then tap Save.
Tip: Sending not working? Go to Mail Accounts, tap your account, then your email address, then Outgoing Mail Server → SMTP. Tap the primary server and check that SSL is on, authentication is set to Password, and the port is 587 or 465.

Apple Mail on Mac

  1. 1Open Mail, then choose Mail → Add Account from the menu bar.
  2. 2Select Other Mail Account and click Continue.
  3. 3Enter your name, email address and password, then click Sign In.
  4. 4If Mail asks for more details, choose IMAP (or POP), and enter mail.yourdomain.com for both the incoming and outgoing servers, with your full email address as the username.
  5. 5Click Sign In, choose the apps to use with the account, and click Done.
Tip: To check ports later, go to Mail → Settings → Accounts, select your account and open Server Settings. Untick “Automatically manage connection settings” to enter the ports from section 1.

Outlook for Windows (new Outlook)

This is the newer Outlook app that comes with Windows 11 and recent Microsoft 365 installs. It has a toggle labelled New Outlook at the top right.

  1. 1Click the Settings gear at the top right, then go to Accounts → Email accounts.
  2. 2Click Add account, enter your email address and click Continue.
  3. 3When asked for the provider, choose IMAP (or POP).
  4. 4Click Show more to see the server settings and enter your password, then the incoming server mail.yourdomain.com port 993 (SSL/TLS) and the outgoing server mail.yourdomain.com port 587 (STARTTLS).
  5. 5Use your full email address as the username for both, then click Continue.
Good to know: Your email is synced through Microsoft’s cloud when you use IMAP in the new Outlook. If you’d rather it connect directly, use Outlook Classic below.

Outlook Classic for Windows

This is the traditional desktop Outlook that’s part of Microsoft 365 and Office (2016, 2019, 2021 and 2024).

  1. 1Open Outlook and click File → Add Account.
  2. 2Enter your email address, click Advanced options, tick Let me set up my account manually, and click Connect.
  3. 3Choose IMAP (or POP).
  4. 4Incoming mail: server mail.yourdomain.com, port 993, encryption SSL/TLS (POP: port 995).
  5. 5Outgoing mail: server mail.yourdomain.com, port 587, encryption STARTTLS. Leave “Require logon using Secure Password Authentication (SPA)” unticked.
  6. 6Click Next, enter your password and click Connect, then Done.
Tip: Already set up and can’t send? Go to File → Account Settings → Account Settings, select the account, click Change and check the ports above. Under More Settings → Outgoing Server, make sure “My outgoing server (SMTP) requires authentication” is ticked.

Outlook for Mac

  1. 1Open Outlook and choose Outlook → Settings → Accounts from the menu bar.
  2. 2Click the + button at the bottom left and choose New Account.
  3. 3Enter your email address and click Continue.
  4. 4If Outlook doesn’t detect the account, choose IMAP/POP as the provider.
  5. 5Choose IMAP (or POP), then enter your full email address as the username, your password, and mail.yourdomain.com for the incoming server (port 993, SSL on) and outgoing server (port 587 or 465, SSL on).
  6. 6Click Add Account, then Done.
Tip: If the IMAP/POP option is missing, switch off New Outlook under the Outlook menu (Legacy Outlook) and add the account there.

Need a hand setting up?

We can walk you through it or connect remotely and set it up for you.

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