How to Set Up Your Email Account in Microsoft Outlook (cPanel Hosted Email)

This guide will help you connect your cPanel‑hosted email account to Microsoft Outlook.

⚠️ IMPORTANT — Replace YOURDOMAINNAME.COM

Wherever you see YOURDOMAINNAME.COM, replace it with your actual domain name.

Example: If your domain is example.com, you should use:

https://webmail.example.com

1. Log In to Webmail

1. Open your browser.
2. Go to:
   

   https://webmail.YOURDOMAINNAME.COM

   Replace YOURDOMAINNAME.COM with your real domain.
3. Log in using your full email address and password.
4. Click "Mail Client Setup" or "Configure Mail Client" to see recommended settings.

2. Understanding IMAP vs POP3

IMAP (Recommended)

• Syncs across all devices
• Emails stay on the server
• Best for business and multi‑device users

POP3

• Downloads email to one device
• Often deletes emails from the server
• Does NOT sync across devices

Recommendation: Always choose IMAP unless you have a specific reason to use POP3.

3. Add Your Email to Microsoft Outlook (Windows)

1. Open Outlook.
2. Go to File → Add Account.
3. Enter your full email address → click Connect.
4. Select IMAP.
5. Enter the following settings:

Incoming (IMAP)

Server: mail.YOURDOMAINNAME.COM
Port: 993
Security: SSL/TLS
Username: your full email address
Password: your email password

Outgoing (SMTP)

Server: mail.YOURDOMAINNAME.COM
Port: 465 (SSL) or 587 (STARTTLS)
Security: SSL/TLS or STARTTLS
Authentication: Required
Username: your full email address
Password: your email password

4. Add Your Email to Microsoft Outlook (Mac)

1. Open Outlook.
2. Go to Tools → Accounts.
3. Click + → New Account.
4. Enter your email address → Continue.
5. Select IMAP.
6. Enter your server settings (same as above).

5. Enable SMTP Authentication (Required)

If you can receive emails but cannot send them, SMTP authentication is usually the cause.

1. Open Outlook Account Settings.
2. Select your email account.
3. Open Outgoing Server (SMTP) settings.
4. Ensure this option is enabled:
   

   My outgoing server (SMTP) requires authentication

5. Select:
   

   Use same settings as my incoming mail server

6. Test Your Email

Send a test message to:

• Your own email
• A Gmail or Outlook.com address

Confirm that messages both send and arrive correctly.

Need Assistance?

If you need help configuring your email, our support team is ready to assist.