If you have been blocked from our servers for failed login attempts try these steps and UNBLOCK you IP without the hassle of creating a support ticket or calling us!
Step 1: Login to www.dotinc.net/clientservices (if you have forgotten your password try the forgotten password link: https://dotinc.net/clientservices/pwreset.php)
Step 2: Once you are logged into our client services portal, find and click the “Unblock my IP” menu option:
Step 3: Under the product/service you are having problems with click “View Details”
Step 4: if you are NOT BLOCKED (see image below) then open a support ticket: https://dotinc.net/clientservices/submitticket.php
Step 5: If you are blocked then click the “UNBLOCK” button.
Hope this helps and as always thanks for being a customer!
The Dot Inc. Support Team