Useful Information

• Incoming mail server type: IMAP or POP3
• Incoming mail server name: mail.EXAMPLE.COM (replace with your own domain)
• Outgoing mail server type: SMTP
• Outgoing mail server name: mail.EXAMPLE.COM (replace with your own domain)
• Username: username@EXAMPLE.COM (replace with your email address)
• Password: the password you just created.
• Server Authentication: Password
• Outgoing Server Port: 587

Instructions

1. Open the Settings app.
2. Tap Mail, Contacts, Calendars.
3. From the Accounts menu, tap Add Account…
4. Tap Other.
5. Tap Add Mail Account.
6. Fill in the requested information:
   • Name: The name you want to display with this email address.
   • Address: Your email address you want to configure.
   • Password: The password you created for this email address.
   • Description: This description is for your use when you view the account.
7. Tap Next.
8. You will now see your main account settings screen.
9. Choose IMAP (keep messages synced to the server) or POP (download messages locally).
10. In the Incoming Mail Server section, fill in the following settings:
    • Host Name: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
    • User Name: username@example.com (your full email address)
    • Password: The password you created for this email address.
11. In the Outgoing Mail Server section, fill in the following settings:
    • Host Name: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
    • User Name: username@example.com (your full email address)
    • Password: The password you created for this email address.
12. Tap Save.
13. You may now see a popup that says Secure Connection Failed. Tap Continue. Or, it may say Cannot Connect Using SSL: Do you want to try setting up the account without SSL? Choose Yes.
14. Congratulations! You’ve just created your email account. Try sending yourself a test message to make sure it’s working.

Please continue to the advanced settings sections so you can make sure that all of your advanced settings are correct.

Advanced Outgoing SMTP and Incoming Settings

If you have trouble sending email, or you are plagued with popups saying Unable to Verify Certificate, you may need to adjust your outgoing email settings.

1. Open your Settings application.
2. Choose Mail, Contacts, Calendars.
3. From the Accounts menu, tap your email address.
4. Scroll down to the bottom and tap Advanced.
5. Scroll down to the Settings section. (You can set the previous settings based on personal preference).
6. Incoming Uses SSL: If you select this option, your incoming email will be encrypted, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, you will get an error when you try to use the encryption. To solve this, you can slide it OFF.
7. Outgoing Uses SSL: If you select this option, your outgoing email will be encrypted, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, you will get an error when you try to use the encryption. To solve this, you can slide it OFF.
8. Authentication must be set to Password. Tap Password to make sure that the correct password is entered. If not, retype your email password there.
9. IMAP Path Prefix: Leave this set to default.
10. Return to the main screen.

You’re all set! All of your advanced settings should now be accurate.

Instructions

1. Open Apple Mail (Mail in your Applications).
2. From the Mail menu, click on Preferences.
3. Choose Accounts from the top menu.
4. Click + at the bottom right to add a new account.
5. Fill in the requested information:
   • Full Name: The name you want to display with this email address.
   • Email Address: Your email address you want to configure.
   • Password: The password you created for this email address.
6. It’s possible that you will see an error at this step: Mail can’t verify the identity of autodiscover.example.com That’s fine; you can go ahead and click Connect. If you see another error for the domain, click Connect again.
7. Now, we’ll fill in your incoming mail settings.
   • Account Type: IMAP (keep messages synced to the server) or POP (download messages locally)
   • Description: This description is for your use when you view the account.
   • Incoming Mail Server: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
   • User Name: username@example.com (your full email address)
   • Password: The password you created for this email address.
8. Click Continue.
9. You may see another error here: Mail can’t verify the identity of mail.example.com. Again, that’s fine. Click Connect.
10. Next we’ll fill in your outgoing mail settings.
    • Description: This description is for the outgoing mail server. You might want to enter something like example.com Outgoing Server.
    • Outgoing Mail Server: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain). Check Use only this server.
    • Check Use Authentication.
    • User Name: username@example.com (your full email address)
    • Password: The password you created for this email address.
11. Click Continue.
12. You might get this error one more time: Mail can’t verify the identity of mail.example.com. Click Connect.
13. Review your Account Summary. Make sure Take account online is selected, then click Create.
14. Congratulations! You’ve just created your email account. Try sending yourself a test message to make sure it’s working.

Please continue to the advanced settings sections so you can make sure that all of your advanced settings are correct.

Advanced Outgoing SMTP Settings

If you have trouble sending email, or you are plagued with popups saying that Mail can’t verify the identity of mail.example.com, you may need to adjust your outgoing email settings.

1. Open Apple Mail.
2. From the Mail menu, choose Preferences.
3. Click on Accounts from the top menu.
4. Select your email account from the list on the left.
5. From the Account Information tab, find the Outgoing Mail Server (SMTP) dropdown menu.
6. Click Edit SMTP Server List… A new window will pop up.
7. Select your email server, mail.EXAMPLE.COM, from the menu.
8. Description can be whatever you want. Server Name should be mail.EXAMPLE.COM, with your own domain name.
9. Click on the Advanced tab.
10. Select Use default ports (25, 465, 587).
11. You have a choice for Use Secure Sockets Layer (SSL). If you select this option, your outgoing email will be encrypted, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, Apple Mail will give you an error when you try to use the encryption. To solve this, you can uncheck the option to use SSL encryption. Or, if you want to keep the encryption but stop the popup, the next time the popup occurs, click Show Certificate, then choose the option to Always trust the certificate.
12. Authentication must be set to Password.
13. Your username is your full email address, username@example.com, and your password is your email password.
14. Click OK.
15. Close the window, and save your settings at the prompt.

Advanced Incomming Settings

If you have trouble receiving email, or you are plagued with popups saying that Mail can’t verify the identity of mail.example.com, you may need to adjust your incoming email settings.

1. Open Apple Mail.
2. From the Mail menu, choose Preferences.
3. Click on Accounts from the top menu.
4. Select your email account from the list on the left.
5. Click on the Advanced tab.
6. Make sure Enable this account and Include when automatically checking for new mail are selected.
7. Leave your IMAP Path Prefix with the default setting, which Apple Mail should have auto-detected for your email address.
8. For Port, you should leave the default setting. It will be a different number depending on whether you selected IMAP or POP3, or whether your have SSL on or off.
9. You have a choice whether or not to select Use SSL. SSL provides encryption for your incoming messages, which promotes (although it does not guarantee) security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, Apple Mail will give you an error when you try to use the encryption. To solve this, you can uncheck the option to use SSL encryption. Or, if you want to keep the encryption but stop the popup, the next time the popup occurs, click Show Certificate, then choose the option to Always trust the certificate.
10. Authentication should be set to Password.
11. Leave Use IDLE command if the server supports it selected.
12. Close the window, and save your settings at the prompt.

You’re all set! All of your advanced settings should now be accurate.

Troubleshooting

Constant Password Prompt
Symptom: Apple Mail prompts for your email password over and over again, even though you know the password is correct.

Solution: This is a known issue with Apple Mail. The problem is that the password stored in the keychain becomes corrupted. Try these solutions to resolve the issue:

1. Try resetting the password in cPanel. See this article for instructions on accessing your email account.
2. Re-type your password in your account settings and for your outgoing mail server. The previous sections of this article will show you how to access those areas.
3. Delete the password keychain for Apple Mail. See http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1771.html for instructions.
4. Consult Apple support if the problem persists.

Sent Emails Not Saved
Symptom: Apple Mail doesn’t save your sent messages on the server.

Solution: Apple Mail requires you to specify a folder in which to save your sent emails.

1. Open your email account.
2. Click the Sent folder so it’s highlighted.
3. Click on the Mailbox menu in the top menu bar.
4. Choose Use This Mailbox For, then select Sent.

Verify Certificate Popup Error
Symptom: You receive a popup with the error Mail can’t verify the identity of mail.example.com.

Solution: This happens because Apple Mail is trying to use SSL encryption to send or receive your email, but your mail server doesn’t have a matching SSL certificate. You can a) follow the steps in the advanced settings sections of this article to turn off SSL encryption – do this for both incoming and outgoing email – or b) follow these steps to disable the errors:

1. When the popup appears, click Show Certificate.
2. Choose the option to Always trust the certificate for this server.
3. Click Connect.

The popup should no longer trouble you.

Instructions

1. Open Outlook 2007.
2. From the Tools menu, click on Account Settings…
3. Go to the E-mail tab.
4. Click New… to add a new account.
5. Select Microsoft Exchange, POP3, IMAP, or HTTP, then click Next >.
6. At the bottom of the screen, select the option to Manually configure server settings or additional server types. Click Next >.
7. Select Internet Email, then click Next >.
8. Enter your account information:
   • Your Name: The name you want to display with this email address.
   • E-mail Address: Your email address you want to configure.
   • Account Type: IMAP (keep messages synced to the server) or POP3 (download messages locally)
   • Incoming mail server: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
   • Outgoing mail server: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
   • User Name: username@example.com (your full email address)
   • Password: The password you created for this email address.
   • Select Remember password.
   • Do NOT select “Require logon using Secure Password Authentication (SPA).”
9. Click More Settings… A new window will pop up.
10. Go to the Outgoing Server tab.
    • Select My outgoing server (SMTP) requires authentication.
    • Select Use same settings as my incoming mail server.
11. Go to the Advanced tab.
    • Change the Outgoing server (SMTP) port from 25 to 587
12. Click OK.
13. Click Test Account Settings…
14. After a few seconds, you should see the test complete successfully. Click Close. If it does not complete successfully, you can still finish setting up the account. Be sure to go through the advanced settings sections of this article to verify that all of your information is correct.
15. Click Next >.
16. You should see a confirmation message for the account creation. Click Finish.

Congratulations! You’ve just set up Outlook 2007 with your email address. Try sending yourself a test message to make sure you can send and receive.

Instructions

1. Open Outlook.
2. Open the File menu, and make sure you are on the Info option.
3. Click Add Account.
4. Select Manually configure server settings or additional server types, then click Next >.
5. Choose Internet E-mail, then click Next >.
6. Enter your account information:
   • Your Name: The name you want to display with this email address.
   • E-mail Address: Your email address you want to configure.
   • Account Type: IMAP (keep messages synced to the server) or POP3 (download messages locally)
   • Incoming mail server: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
   • Outgoing mail server (SMTP): mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
   • User Name: username@example.com (your full email address)
   • Password: The password you created for this email address.
   • Select Remember password.
   • Do NOT select “Require logon using Secure Password Authentication (SPA).”
7. Click More Settings… A new window will pop up.
8. Go to the Outgoing Server tab.
   • Select My outgoing server (SMTP) requires authentication.
   • Select Use same settings as my incoming mail server.
9. Go to the Advanced tab.
   • Change the Outgoing server (SMTP) port from 25 to 587.
10. Click OK.
11. Click Test Account Settings…
12. After a few seconds, you should see the test complete successfully. Click Close. If it does not complete successfully, you can still finish setting up the account. Be sure to go through the advanced settings sections of this article to verify that all of your information is correct.
13. Click Next >.
14. You should see a confirmation message for the account creation. Click Finish.

Congratulations! You’ve just set up Outlook 2010 with your email address. Try sending yourself a test message to make sure you can send and receive.

1. Open Outlook.
2. Open the File menu, and make sure you are on the Info option.
3. Click on Account Settings.
4. From the sub-menu, again choose Account Settings…
5. Select your email account so it is highlighted.
6. Click Change…
7. Click More Settings… A new window will pop up.
8. Go to the Outgoing Server tab.
   • Select My outgoing server (SMTP) requires authentication.
   • Select Use same settings as my incoming mail server.
9. Now go to the Advanced tab.
10. For the Incoming Server port number you have several choices. If you chose IMAP, your default port is 143. If you chose POP3, your default port is 110. You also have the option to use SSL encryption for your incoming messages, which will improve (but not guarantee) your security. In that case, you should use port 993 for Secure IMAP or 995 for Secure POP3. A warning: If the domain for your mail server does NOT have a matching SSL certificate installed on it, you will start to get a popup that says The server you are connected to is using a security certificate that cannot be verified.
11. You have a choice for whether or not to check This server requires an encrypted connection (SSL). Do NOT select it if in the previous step you chose ports 143 or 110. DO select it if you chose ports 993 or 995.
12. You have two options for the Outgoing server (SMTP) port. The default is port is 25. You also have the option to use SSL encryption for your outgoing messages. The Secure outgoing port is 465. The same warning from the incoming server step, for using SSL encryption without a matching certificate, applies here. You will get a popup warning from Outlook if the certificate doesn’t match your domain.
13. Use the following type of encrypted connection: Select None if you are using port 25, or SSL if you are using port 465.
14. IMAP accounts only: Leave the Root folder path set to default; Outlook should have automatically detected your server’s settings.
15. POP3 accounts only: In the Delivery section, most people will prefer to check Leave a copy of messages on the server and Remove from server when deleted from ‘Deleted Items’. This will allow you to access your email on multiple computers, while keeping your server from getting clogged up with old messages.
16. Click OK.
17. Click Next >.
18. Click Finish.

TroubleshootingReceive multiple copies of the same message
Symptom: You are receiving multiple copies of the same email, or a friend reports that you are sending multiple copies of the same email.

Solution: One cause of this (but not the only possible cause) is that the sender’s antivirus software interferes with Outlook’s record of the sent message. If you are the recipient of the messages, try asking the sender to temporarily disable his or her antivirus. If you are the sender, try disabling your own antivirus.